Question: What procedures should a company follow if incorrect information is issued on an electronic invoice?

Answer: In case incorrect information is issued on an electronic invoice, the company must carry out procedures for adjusting or replacing the incorrect invoice.

Question: What are the steps for carrying out this procedure?

Answer: The company should follow the steps below:

Step 1: Notify the customer or service user involved in the transaction that the invoice contains incorrect information.

Step 2: Prepare a written record/minutes regarding the adjustment or replacement of the incorrect invoice.

Step 3: Issue a replacement invoice or an adjustment invoice.

Please note that when choosing the replacement method, attention should be paid to the latest replacement invoice issued.